I’m
Chasham,
an adept of
Tech Support
& Management.

.

Download CV

06+

year's of experience

05+

year's in tech support

04+

year's in customer success

02+

year's in team management

01 - SKILLSET

A brief about what I know

Design skills

International Voice & Chat Process(English)-CEFR: C2

99

Cloud ERP tools like Workday, SAP SF & Oracle.

90

IAM & AirWatch MDM administration tools.

90

SIEM tools such as CyberArk, Okta, Splunk etc.

96

Network Routers, DNS, TCP/IP, Cisco, Firewalls, Servers

90

Operating Systems (Windows, MacOS, Linux)

97

Development skills

99

ITIL Process

95

ServiceNow

90

Active Directory

98

Network Support

97

Microsoft 365

96

Google Workspace

Education

2018 - 2021

Bachelors:- Computer Science & Engineering

Having earned a B.Tech in CSE, I've acquired vital skills and pertinent knowledge, positioning myself for success in the business world. Furthermore, the connections I made along the way are & will be an invaluable resource for me.

2015 - 2018

Diploma:- Computer Science & Engineering

Having successfully completed my secondary education in a technical discipline, I have gained a valuable advantage over my peers due to my continuous exposure to information technology related courses for six consecutive years.

2005 - 2015

Matriculation:- Class X

The period during which I acquired a comprehensive range of knowledge and skills, from A to Z, has been instrumental in shaping the individual I have become today.

Employment

2023 - Present

Publicis - Associate, IT Global Support Level 2

Managing support for 4+ agencies, providing 24/7 assistance for technical, access, and software issues. Leading process automation with self-help articles, updating FAQ's, and ensuring customer satisfaction through meticulous ticket and stat monitoring.

2022 - 2023

UST Global - Cloud Infrastructure Executive III

I managed EMEA & NA regions for Adobe, focused on process improvement, knowledge transfers & more. Also, monitoring agent tickets, handled call and chat escalations & employed industry-standard tools for top-tier Customer Support.

2022 - 2022

Accenture - Senior Customer Support Associate

Partnering with Google as a client was a dream fulfilled, enhancing my proficiency in process knowledge, communication & various other corporate aspects. Moreover, assisting end users cultivated invaluable skills that will forever be an asset to me.

2016 - 2021

CJS Retails - IT Support Lead

Entering the business sphere, I acquired valuable insights into IT support and its functioning, understanding their organizational significance & uncovered practices followed in corporate culture, along with a wealth of relevant knowledge.

I highly recommend Chasham as a technical support engineer. I have had the pleasure of working with Chasham on my team, and I am continually impressed by his expertise and dedication.

Ahamed Sajid | Upwork

02 - Proficiencies and Expertise

My strengths are evident in:-

CONTACT

Got some Questions?

.

email@gmail.com

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